How do I cancel my service?

Should you have any kind of issue with your X Wire Networks Service(s) please contact our support team to get assistance before considering a cancellation: https://billing.xwirenetworks.com/supporttickets.php

To cancel your current service you have with us, please follow the below steps:

  1. Login to your account at https://billings.xwirenetworks.com/clientarea.php
  2. Click on "My services", Here you will see a list of all services you have with X Wire Networks.
  3. Next to the Product/Service you wish to cancel click on the View Details button "View Details"
  4. Click on the Management Actions tab and push "Request Cancellation"
  5. On the next page you can Provide us with some feedback and select the cancellation type, please see below for details regarding the available options.

    Immediate = Terminates your server within 24hours (around 09:00 GMT+1) of the issued cancellation request
    End of billing period = Keeps your server online until you have reached the end of your current billing period


Note: If you have any active PayPal subscriptions setup to pay for your services with us, then you will have to cancel those as we cannot do this for you.

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